Returns policy

We’d rather get it right the first time.

All sales are final: we don’t accept returns or exchanges for size or change of mind. Instead, we help you choose before you order. And if we get something wrong, we fix it at our cost.

Final sale
No returns or exchanges for size or change of mind.
Wrong item?
We send the right one, free.
Faulty?
We replace it, or refund you.
24 hours
Our reply time, for every question.

Before you order

Not sure of your size? Ask us first.

Send us your height and the size you usually wear. A real person will recommend one, usually within a few hours.

Get size help on WhatsApp See the size guide Try on at a partner studio

If we got it wrong

  1. 01

    Tell us within 3 working days

    Counted from delivery. WhatsApp or email your order number and a photo of what arrived. If the courier delays or damages your parcel, tell us and we’ll sort it out with them.

  2. 02

    We sort it out

    We send the right piece and arrange collection of the wrong one. How depends on your location, and we’ll walk you through it. You won’t need to print anything.

  3. 03

    At no cost to you

    Our mistake, our delivery fee. We’ll let you know when it’s done.

We fix it when

  • We sent the wrong piece, size or colour
  • It arrives faulty: a broken seam, a hole, a stain
  • It isn’t as we described it, for example see-through when we said it’s squat-tested

We can’t take it back when

  • The size you chose doesn’t fit
  • You changed your mind about the colour or style
  • Wear and tear from normal use

Questions

Why no size exchanges?

Sending parcels back and forth costs you time and us money, and that cost ends up in the price. We’d rather keep prices fair and spend that effort helping you choose the right size before you order.

The size I chose doesn’t fit. What can I do?

Message us anyway, so we can improve our size advice. Many customers pass the piece to a sister or friend it fits. Then order your new size with our help.

It feels see-through on me.

That’s the one thing our pieces should never be, so it counts as not as described. Send us a photo if you’re comfortable, and we’ll replace it or refund you.

Can I cancel my order?

Orders can’t be cancelled once placed. If something special has come up, contact our customer service and we’ll see what we can do.

This policy doesn’t affect your rights under Malaysian consumer law.